This policy explains how returns, refunds, exchanges and shipping are handled for products purchased from Shenzhen Mizhinuo Technology Co., Ltd. ("Mizeno", "we", "us" or "our"). It applies to both business buyers and, where applicable, consumers in the United States, Canada, the European Union, the United Kingdom and other markets. Nothing in this policy limits any mandatory consumer rights under the laws of your country or state of residence.
This policy applies to all orders placed through our website, trade shows, sales representatives or direct contracts. A quotation is an invitation to treat and becomes binding only upon our written order confirmation and, where applicable, your payment of a deposit or signed pro forma invoice. "Business buyer" means a purchaser acting in a commercial or professional capacity. "Consumer" means a private individual purchasing for personal, household or family use.
Products manufactured to your specifications, branded with your private label, produced under OEM/ODM agreements, or involving custom tooling, molds, colors, dimensions or packaging are made to order. These items are non-returnable, non-exchangeable and non-refundable, except where they are defective or fail to conform to the agreed specifications in which case the manufacturing warranty in Section 6 applies. We strongly recommend approving pre-production samples before mass production.
For non-customized standard products, you may request a return within 30 days of delivery (for business buyers) or exercise any statutory withdrawal or cooling-off right available under your local consumer laws. For EU/UK consumers purchasing as private individuals, you generally have a statutory 14-day right of withdrawal from the date of delivery unless an exemption applies.
To be eligible for a return, the item must be:
Contact us at info@szmizeno.com with your order number, item description, reason for return and supporting photos. If approved, we will issue an RMA number and return instructions. Do not return goods without an RMA number. Return shipping is at your expense unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 14 business days of our receipt of the goods, excluding original shipping charges, bank fees, customs duties and any restocking fee disclosed at the time of purchase. Shipping costs are refundable only when the return is due to our error or a defective product.
Standard products carry a manufacturing warranty of 12 months from the date of delivery against defects in materials and workmanship under normal use and maintenance. The warranty does not cover consumable parts, normal wear and tear, accidental damage, misuse, negligence, unauthorized modification, improper installation, voltage issues or damage caused by non-Mizeno parts.
If a defect covered by this warranty is confirmed, we will, at our option, repair or replace the defective item or part, or issue a partial refund. The buyer is responsible for returning the defective item unless otherwise agreed in writing. Warranty claims require proof of purchase and a written defect description.
Unless otherwise agreed in writing, shipments are made under the following Incoterms:
Delivery dates are estimates and not guaranteed. Title and risk of loss pass to you according to the agreed Incoterm. Import duties, taxes, customs clearance fees, broker fees and last-mile delivery charges in the destination country are your responsibility unless otherwise stated in writing.
Inspect your shipment upon delivery. Visible or concealed damage must be reported to the carrier and to Mizeno in writing within 3 business days of delivery, with photographs of the outer packaging, inner packaging and damaged item. Failure to report within this window may result in denial of the carrier's damage claim and our inability to replace the item free of charge.
Orders may be cancelled without penalty only before production begins or before stock is allocated. Once production, customization or procurement of specialized materials has started, cancellation is not permitted and any deposit paid is non-refundable. Custom tooling, molds and non-recurring engineering fees are non-refundable in all cases.
Unless otherwise stated on the pro forma invoice or contract, payment terms are typically T/T: 30% deposit before production and 70% before shipment. Disputes regarding product conformity must be raised in writing within 14 days of delivery for consumers or 30 days of delivery for business buyers. We encourage negotiation and good-faith resolution before formal proceedings.
This policy is governed by the laws of the People's Republic of China. However, if you are a consumer in the United States, Canada, the European Union, the United Kingdom or another jurisdiction with mandatory consumer-protection laws, nothing in this policy removes or limits any rights that you cannot waive by contract, including statutory withdrawal, warranty and non-discrimination rights.
Shenzhen Mizhinuo Technology Co., Ltd.
2nd Floor, Building 1, Dongbao Industrial Zone, 201 Wanfeng Middle Road, Bao'an District, Shenzhen, China
Email: info@szmizeno.com
Phone: +86-13923330599